Customer Relations Representative - State Farm Agent Team Member
Jacksonville - FL
Customer Relations Representative - State Farm Agent Team Member
Full Time • Jacksonville - FL
Responsive recruiter
Benefits:
- Life insurance
- Hiring bonus
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
ABOUT OUR AGENCY:
I’ve been a State Farm agent for 7 years and bring over 15 years of experience with the company. I’m passionate about building a strong team and developing talent, with a focus on long-term growth and success. Our team consists of seven members across both sales and service roles, working together to deliver excellent customer service and strong results.
I’ve been a State Farm agent for 7 years and bring over 15 years of experience with the company. I’m passionate about building a strong team and developing talent, with a focus on long-term growth and success. Our team consists of seven members across both sales and service roles, working together to deliver excellent customer service and strong results.
I lead a high-performance, growth-focused agency where accountability, coaching, and development are key. I’m very hands-on with daily training, consistent feedback, and goal setting to help each team member grow both professionally and personally.
For our team, we offer health and dental benefits, life insurance, licensing support, clear performance incentives, and a strong focus on work-life balance. We also recognize wins through team outings, celebrations, and a supportive, team-oriented environment.
What sets us apart is our commitment to development. We focus on building skills in sales, communication, and relationship-building, helping team members succeed not just in this role, but throughout their careers. If you’re looking for a place where you’ll be coached, challenged, and supported as you grow, this could be a great fit.
ROLE DESCRIPTION:
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Tiffany Mapp - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $45,000.00 - $60,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Tiffany Mapp - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Tiffany Mapp - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in the San Marco area..
- Our office is open 9:00am - 5:30pm.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- I am a proud graduate of Florida State University.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none